Business Administration

The Business Administrator is an ideal entry-level training programme for entry into a wide range of office-based roles and careers.

Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all organisations, regardless of whether they are public, private or voluntary sector or whether large or small.  The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. 

Business Administrators support and engage with different parts of the organisation and interact with internal or external customers.  The role of Business Administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. 

The Business Administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The Business Administrator is expected to demonstrate initiative, problem-solving and decision-making skills as well as the ability to manage their own time and priorities.

Course content

The Apprenticeship Standard consists of three elements:-




  • The organisation

  • Value of their skills

  • Stakeholders

  • Relevant regulations

  • Policies

  • Business fundamentals

  • Processes

  • External environment factors

  • IT

  • Record and document production

  • Decision making

  • Interpersonal skills

  • Communications

  • Quality

  • Planning and organisation

  • Project management

  • Professionalism

  • Personal qualities

  • Managing performance

  • Adaptability

  • Responsibility



There are no Ofqual qualifications (such as Diploma or Certificate) included in this Apprenticeship standard.  If a qualification is required, please ask us about this when you enquire.

English and Maths

If Apprentices do not already hold level 2 qualifications in these subjects on entry, they will complete them as part of their Apprenticeship.


The Apprenticeship usually takes around 15 months to complete.  Following Covid-19 we have moved to a completely remote delivery model which includes: 

  • Videocall tutorials

    • Recording allows candidates to retain and review these

    • Screenshare and cloud-based file management allow real-time collaboration and editing of documents

  • Virtual classroom workshops (subject to individual need)

    • These enable candidates to get to know and collaborate with other participants in the programme

  • Quarterly Progress Reviews involving the tutor, the candidate and the employer

  • E-learning modules 

  • The development of an electronic portfolio of evidence (e-portfolio)

  • Completion of a work-based project


The monthly tutorial is used to: 

  • Provide teaching and learning to cover knowledge requirements 

  • Plan future learning and set SMART targets 

  • Set coursework/assignments

  • Review and assess coursework and provide feedback

The Apprentice records evidence of their learning in their e-portfolio.  Evidence/ coursework can include: documents (reports, assignments etc.), spreadsheets, observations, professional discussions and witness testimonies from the line manager.

At the start of the programme, the tutor will work with the employer and the employee to develop a Plan of Learning which will be designed to ensure that it meets the needs of both.

Candidates starting new roles will also participate in our ‘Settling-in Procedures’ (SiPs).  The aim of the ‘SiP’s is to ensure that there is no mismatch of expectation on the part of either the employer or the candidate about what the Apprenticeship involves and what will be required to achieve a successful outcome.  

End Point Assessment (EPA)

When the employer, the apprentice and the tutor all agree that the Apprentice is ready, s/he passes the ‘Gateway’.  This means the training is completed and the Apprentice registers for their End Point Assessment (EPA).

The EPA is managed by City & Guilds and consists of:

  • a 60 minute, 50 question online multiple choice knowledge test (20% of the marks)

  • a 30-45 minute portfolio-based interview (40% of the marks)

  • a 20-30 minute project/improvement presentation (40% of the marks)

The interview and presentation are undertaken via web-conferencing software that enables video and screen sharing.

Progression options

The primary progression for apprentices who complete this apprenticeship is promotion and continued employment with their current employer.  85% of our apprentices secure permanent employment contracts and 75% achieve a significant promotion.

However, there are a range of options for progression to further learning relating to the profession or industry in which the individual is working. Examples of professional training might include HR, Marketing, Accounting or Legal professions.  Examples of industry-specific training might include Estate Agency, Recruitment, logistics or digital industries.

Tutors discuss progression options with learners and employers throughout the Apprenticeship and especially as Apprentices approach completion.



Chalkwell Park Drive Leigh On Sea Essex SS9 1NH

Telephone 01702 714 519 



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