HR Support

This Level 3 Apprenticeship is the entry route for a career in HR.

Some typical responsibilities may include:

  • handling day-to-day queries

  • providing HR advice

  • using HR systems to keep records

  • providing the business with relevant HR information

  • working with the business on HR changes

  • working on a range of HR processes, varying from transactional to relatively complex issues (from recruitment through to retirement).

HR Support professionals deliver front-line assistance to managers and employees. They take ownership for providing advice on a wide range of issues, using company policy and current law.

Entry requirements

There are no specific entry requirements for this Apprenticeship.  Applicants will be interviewed informally by Gateway Training to ascertain their suitability for the Apprenticeship.

The final selection is made by the employer.  For new employees this is usually based on a formal interview but may also include taster days and/or work trials in the organisation.

Course content 

The programme consists of the following elements:




  • Business understanding

  • HR Legislation and Policy

  • HR Function

  • HR Systems and Processes

  • Service delivery

  • Problem solving

  • Communication and interpersonal

  • Teamwork

  • Process improvement

  • Managing HR Information

  • Personal Development

  • Honesty & integrity

  • Flexibility

  • Resilience



There are no mandatory Ofqual qualifications included in this apprenticeship.

English and Maths

If participants do not already hold level 2 qualifications in these subjects on entry, they will complete them as part of their apprenticeship.


The programme typically takes 15-18 months to complete.  Following Covid-19 we have moved to a completely remote delivery model which includes: 

  • Videocall tutorials

    • Recording allows candidates to retain and review these

    • Screenshare and cloud-based file management allow real-time collaboration and editing of documents

  • Virtual classroom workshops (subject to individual need)

    • These enable candidates to get to know and collaborate with other participants in the programme

  • Quarterly Progress Reviews involving the tutor, the candidate and the employer

  • E-learning modules 

  • The development of an electronic portfolio of evidence (e-portfolio)

  • Completion of a work-based project

The monthly tutorial is used to: 

  • Provide teaching and learning to cover knowledge requirements 

  • Plan future learning and set SMART targets 

  • Set coursework/assignments

  • Review and assess coursework and provide feedback 


The Apprentice records evidence of their learning in their e-portfolio.  Evidence/ coursework can include: documents (reports, assignments etc.), spreadsheets, observations, professional discussions and witness testimonies from the line manager.

At the start of the programme, the Tutor will work with the employer and the employee to develop a Plan of Learning which will be designed to ensure that it meets the needs of both.


End Point Assessment (EPA)

EPA for this standard consists of two elements:

  • A Consultative Project which contains a range of evidence demonstrating that the apprentice has met the requirements of the specific Knowledge and Skills set out in the standard (see course content above).  The proposed scope for the project is submitted as part of the gateway process.  Once this is approved the candidate has 10 weeks to complete and submit the project

  • A Professional Discussion that explores the specific Skills and Behaviours set out in the standard.  The PD takes place the day after the Consultative Project report has been submitted and may include some questions relating to that as well.  It takes place via video-call and lasts for just over an hour

Each of these elements is worth 50% of the marks.

The EPA is undertaken by an external End Point Assessment Organisation (EPAO).  We recommend the Chartered Institute for Personnel and Development (CIPD) because it is the chartered professional body for the profession.

Professional recognition

On completion, candidates may be eligible to apply for Associate Membership of the CIPD or other professional body that recognises the apprenticeship.



Chalkwell Park Drive Leigh On Sea Essex SS9 1NH

Telephone 01702 714 519 



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