Current Vacancies

 

BUSINESS ADMINISTRATION APPRENTICE  Manchester

Job Title:                                              Trainee Airfreight Operator

Company Level:                                   Trainee            

Functional Area:                                   Air Freight Operations

Department:                                        Import/Export Operations

Location:                                              Manchester Transit Terminal

Position Reports to :                            Import/Export Supervisor

OVERALL RESPONSIBILITY

- To ensure all operational files are recorded on multifreight each day

- To provide support to other team members required

- Effective communication with suppliers/customers with the guidance of supervisor

SPECIFIC RESPONSIBILITIES:

-          Ensure all pre-alerts are printed out from the Manchester inbox and booked in

-          Tidy files for billing purposes

-          Assist with the arrangement of transport requirements for collection or delivery

-          Check arrival/departures of freight with airlines

-          Reference purchase invoices

-          Assist with filing of job records

-          Updating customers with flight details and ETD or ETA

-          Preparing shipment documentation and sales invoices for dispatch to customers

-          Banking

CUSTOMER SERVICE APPRENTICESHIP St Albans

Job Title  Receptionist/Administrator within a Spa   

ROLE

·         Report to the Spa Owner on daily activities and assist in producing business activity reports

·         Book appointments with maximum productivity

·         Match client treatments to appropriate therapists

·         Up-sell treatments to clients when they book in

·         Have full knowledge of treatments and facilities on offer

·         Ensure the efficient day-to-day running of the Spa working closely with the beauty therapists ie. therapists are running on time, therapists are made aware of their days’ list etc.

·         Closing the sales of products and treatments with clients at reception, taking over from therapists if they are booked back to back

·         Promoting the Spa, treatments and products to clients over the phone or at reception

·         Organising marketing events and getting involved working closely with the owner

·         Arrange holiday and other rotas

·         Coordinate arrangements for Staff Meetings, Staff appraisals etc...

·         Organise, attend and participate Spa meetings

·         Cashing up and opening the till as and when required according to your rota

·         Ensure the operation of the Spa patient complaints procedure

·         Deal with patient queries in a sympathetic and polite manner

·         Keep the client information leaflet and other client communications up-to-date

·         Keep all Spa documentation up-to-date, including policies, procedures and handbooks

·         Ensure the maintenance of the Spa computer system

·         Ensure practice compliance with Health and Safety requirements

·         Ensure that Spa equipment is serviced and maintained

·         Answer the telephone in a friendly, helpful and courteous manner

·         Welcome all clients arriving at the Spa

·         Observe client confidentiality at all times

·         Ensure that the appointment system is efficient and accurate

·         Collect and record client payments

·         Ensure that patient records are completed correctly before filing and store them in an efficient, tidy and secure manner

·         Encourage prompt payments and chase outstanding debts on deposits in accordance with the Spa policy

·         Liaise with supply companies, and other organisations as required

·         Send out text messages, newsletters as and when required to clients

·         Keep the office, reception area and waiting room, restroom clean and tidy

·         Organise stock supplies and control

·         Other duties as necessary for the efficient operation of the Spa eg. assisting beauty therapists in keeping treatment rooms tidy, cleaning the spa

SKILLS CANDIDATES MUST HAVE:

·         Excellent customer service skills

·         Computer Savvy

·         Experience of Word, PowerPoint and Excel

·         Passion for delivering outstanding customer service and have a friendly and outgoing personality

·         Excellent communication skills

·         Attention to detail

·         Excellent organisational skills

·         Ability to work under pressure

·         Confident, professional and welcoming personality

·         Team Player

·         Outgoing, confident and well mannered

·         Be highly proactive with a positive 'can do' attitude and the ability use own initiative

·         Be highly presentable

·    Ability to use excel spreadsheets and calculator to calculate VAT, percentages, totals etc

RETAIL APPRENTICESHIP Saffron Walden

Job description    Sales consultant

·    Presentation of the shop – ensuring that items that are sold are replaced, and re-folded after customers have looked at them.  Cleaning mirrors, floors, surfaces and the counter.

·    Talking to customers, writing out the customer receipt and taking payment either by using the card machine or in cash or cheque (rarely)

·         Pricing new stock and putting it away in the stock room

.

·         Going to the post office to post returns or internet orders.

·         Changing the window / mannequins.

·         Stock taking

·         Attending to the suppliers buying (not initially but as their knowledge of the local market and the industry develops)

·         Analysing sales to assist with deciding on the sizing matrix.

·         Answering the telephone

·         Banking cash.

·         Lots of other ad hoc things including making the tea!

Personal qualities:

·         Outgoing personality that likes talking to people

·         Attention to detail

·         Legible hand writing